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  • MAY 2016

MAY 2016

  1. Think Big Grow Fast – Digital transformation and the customer experience
  2. Fourth Source – The true value of social media for customer service is data, NOT resolution
  3. Customer Experience Magazine – Employee Satisfaction Is Key to Providing a Good Customer Experience
  4. Business Computing World – The classic tech question: to buy or to build
  5. The C-Suite – Why Customer Experience Must Begin in the Boardroom
  6. The Sunday Times – Nasty ‘surprises’ cost reputations dear (page 3)
  7. MyCustomer – Digital transformation requires a Chief Digital Officer
  8. MyCustomer – The rise of the chief experience officer

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  • customer experience
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