PeopleTECH in the Media
OCTOBER 2016
- Growth Business – New research reveals a lack of digital focus among the world’s biggest firms
- Comms Business – Top level executives lack digital focus
- The C-Suite – New analysis reveals a lack of digital focus among the world’s biggest firms
- IT Pro Portal – World’s biggest firms lack focus on digital
- Business Computing World – New Analysis Reveals A Lack Of Digital Leadership Among FTSE 100 Firms
- MyCustomer – Digital transformation must start with customers
- The C-Suite – How CIOs can get the most from their Salesforce investment
- B2B Marketing – How to: Become a customer experience leader on social media
SEPTEMBER 2016
- Call Centre and Customer Services Summit / eConnect – How to get the most out of social media in contact centres
- Digital Marketing Magazine – Despite What You Might Think, Twitter is No Good for Customer Service
- Call Centre Summit /eConnect – Holding memorable conversations with your customers
- MyCustomer – Mobile should be the cornerstone of customer experience, not an afterthought
JULY 2016
JUNE 2016
- Call Centre and Customer Services Summit – Making self-service work for your call centre
- MyCustomer – Why insurance firms must pay more attention to the Voice of the Customer
- IT Pro Portal – When’s the right time to outsource elements of the customer experience?
- MyCustomer – Don’t overlook your people when it comes to digital transformation
MAY 2016
- Think Big Grow Fast – Digital transformation and the customer experience
- Fourth Source – The true value of social media for customer service is data, NOT resolution
- Customer Experience Magazine – Employee Satisfaction Is Key to Providing a Good Customer Experience
- Business Computing World – The classic tech question: to buy or to build
- The C-Suite – Why Customer Experience Must Begin in the Boardroom
- The Sunday Times – Nasty ‘surprises’ cost reputations dear (page 3)
- MyCustomer – Digital transformation requires a Chief Digital Officer
- MyCustomer – The rise of the chief experience officer
APRIL 2016
- MyCustomer – The rise of the chief experience officer
- Eptica Customer Experience Blog – Where are the UK’s Chief Customer Officers?
- Talk Retail – New analysis reveals lack of senior level customer focus in FTSE retail firms
- Shopping Centre – Satisfaction guaranteed (page 34)
- MyCustomer – Beware the rise of the chatbot
- Growth Business – Don’t overlook your customers on the path to growth
- MyCustomer – 5 things you need to know about Facebook’s chat bots and the future of service
MARCH 2016
- Retail Times – FTSE retail firms lack senior level customer focus, PeopleTECH audit shows
- Growth Business – Humans over robots: addressing UK’s customer service skills gap
- Callcentre.co.uk – Is it a bird? Is it a plane? No, it’s a customer experience champion
- Manufacturing & Logistics IT – New analysis reveals just 1% of FTSE companies and no FTSE AIM 100 companies have a chief customer officer on the board
- Engage Customer – Chief Customer Officers on the board rarer than rocking horse wotsit
- Business Reporter – Few FTSE companies have chief customer officer, says research
- Business Computing World – New Analysis Reveals Lack Of Senior Level Customer Focus On FTSE Firms’ Boards
- MyCustomer – Customer experience should be a board level conversation
- MyCustomer – Is your customer experience as good as you think?
February 2016
- Compare the Cloud – The rise and rise of customer experience management
- IT Pro Portal – 3 golden rules of successful project management
January 2016
- Real Business – Five ways to engage millennials in the workplace
- MyCustomer.com – Want to be known for a good customer experience? Offer a single digital channel
2015
- MyCustomer.com – Millennials: How to engage the next generation of service staff
- Customer Experience Magazine – Travelling through Mobile Customer Experience
- Talk Business – Hot topics (page 129)
- Customer Experience Magazine – Five must-have technology innovations to deliver a first-class customer experience
- MyCustomer.com – Are fashion retailers delivering on their omnichannel vision?
- Business Computing World – Mobile CX: Richer, Deeper And More Personal
- Real Business – Program management is just as useful for small businesses as it is for corporates
- MyCustomer.com – Customer journey mapping still has its place, but organisations must be structured to support a total customer-focus
- Fresh Business Thinking – Why Tech Firms are Wary of Supplying Start-Ups…and What you Can do to Address it
- Digital Marketing Magazine – Digital Customer Experience Works Best as Part of an Integrated Approach
- Sourcingfocus.com – Why sourcing could be the perfect option for high-growth firms
- Utility Week – Thinking outside the box and going offshore
- Business Computing World – Three ways to put mobile at the heart of the customer experience
- MyCustomer.com – Just what is an omnichannel customer experience?
- MyCustomer.com – Five tell-tale signs that you aren’t providing a good customer experience
- Bdaily – New procurement service for high-growth firms launches
- MyCustomer.com – New procurement service helps high-growth firms deliver their customer management vision
- Business Computing World – PeopleTECH launches new contact centre evaluation service
- Retail Times – PeopleTECH launches new service to evaluate contact centre effectiveness
- MyCustomer – PeopleTECH launches new DARE service to evaluate contact centre effectiveness
- Sourcingfocus.com – PeopleTECH Launches Contact Centre Evaluation Service
- Contact Centres – PeopleTECH launches service to evaluate contact centre effectiveness
- Customer Experience Report – Coping With Surges In Contact Center Staffing Requirements
- Growth Business – Why high-growth companies struggle with customer experience