Proposition

PROGRAM MANAGEMENT

• Program Direction – of a single program or initiative, or of a whole portfolio
• Program Management Office – build, initialise, operate and transfer back to you
• Program Recovery – from diagnostic to interventions, designed to help you regain control of a Program, delivery plan or vendor

DIGITAL TRANSFORMATION AND REALISATION

• Capability assessment – a candid appraisal of your current and planned capabilities that can be benchmarked against innovators in your sector
• Capability design and procurement – everything from your new mobile app to your adoption of sophisticated AI based targetting solutions to improve the commercial performance of your digital channels
• Channel migration strategy – road mapping, with interventions designed to improve your consumer digital adoption

• The core team has worked together for many years, both leading assignments and working together as a team on major programs
• Our consultants have a deep understanding of the people, technology and processes required to help you deliver a 21st century customer experience through digital transformation

• We will show you how to reduce costs and keep them low, whilst at the same time increasing profitability.
• Our consultants have the knowledge to release the pressure that operating costs place on your profitability and customer management initiatives.

Increase customer satisfaction levels

Do you want to automate basic transactions with your customers, without losing sight of the need to meet their expectations and to introduce them to your other offerings? Every single customer interaction you have can be used to improve the overall experience. We have extensive experience of optimising digital and human interactions, delivering them as actionable insights, and all our work focuses on seeking ways of driving customer advocacy.

Winning hearts and minds

• Do you recognise that a change agenda can be a lot for your people to take on board? We understand the importance of not only bringing your people on the journey but also learning from them and incorporating their perspectives as we work together. And our consultants all take great pride in sharing our skills and knowledge with our client teams, ensuring a lasting in-house capability and commitment.
• Do you need to bring other stakeholders on your journey? Our consultants have all achieved success in senior and middle management roles, and are used to interacting with Sales, Marketing, Service, Product Development, Finance, Logistics, Technology, Legal and HR. You can be confident that our consultants will articulate your plans and their broader benefits in terms that are familiar to your colleagues.