- Retail Times – FTSE retail firms lack senior level customer focus, PeopleTECH audit shows
- Growth Business – Humans over robots: addressing UK’s customer service skills gap
- Callcentre.co.uk – Is it a bird? Is it a plane? No, it’s a customer experience champion
- Manufacturing & Logistics IT – New analysis reveals just 1% of FTSE companies and no FTSE AIM 100 companies have a chief customer officer on the board
- Engage Customer – Chief Customer Officers on the board rarer than rocking horse wotsit
- Business Reporter – Few FTSE companies have chief customer officer, says research
- Business Computing World – New Analysis Reveals Lack Of Senior Level Customer Focus On FTSE Firms’ Boards
- MyCustomer – Customer experience should be a board level conversation
- MyCustomer – Is your customer experience as good as you think?
