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  • MARCH 2016

MARCH 2016

  1. Retail Times – FTSE retail firms lack senior level customer focus, PeopleTECH audit shows
  2. Growth Business – Humans over robots: addressing UK’s customer service skills gap
  3. Callcentre.co.uk – Is it a bird? Is it a plane? No, it’s a customer experience champion
  4. Manufacturing & Logistics IT – New analysis reveals just 1% of FTSE companies and no FTSE AIM 100 companies have a chief customer officer on the board
  5. Engage Customer – Chief Customer Officers on the board rarer than rocking horse wotsit
  6. Business Reporter – Few FTSE companies have chief customer officer, says research
  7. Business Computing World – New Analysis Reveals Lack Of Senior Level Customer Focus On FTSE Firms’ Boards
  8. MyCustomer – Customer experience should be a board level conversation
  9. MyCustomer – Is your customer experience as good as you think?

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