- MyCustomer – The rise of the chief experience officer
- Eptica Customer Experience Blog – Where are the UK’s Chief Customer Officers?
- Talk Retail – New analysis reveals lack of senior level customer focus in FTSE retail firms
- Shopping Centre – Satisfaction guaranteed (page 34)
- MyCustomer – Beware the rise of the chatbot
- Growth Business – Don’t overlook your customers on the path to growth
- MyCustomer – 5 things you need to know about Facebook’s chat bots and the future of service
