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  • APRIL 2016

APRIL 2016

  1. MyCustomer – The rise of the chief experience officer
  2. Eptica Customer Experience Blog – Where are the UK’s Chief Customer Officers?
  3. Talk Retail – New analysis reveals lack of senior level customer focus in FTSE retail firms
  4. Shopping Centre – Satisfaction guaranteed (page 34)
  5. MyCustomer – Beware the rise of the chatbot
  6. Growth Business – Don’t overlook your customers on the path to growth
  7. MyCustomer – 5 things you need to know about Facebook’s chat bots and the future of service

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