What are the Benefits of Digital Transformation Techniques?

Business is undergoing one of its biggest periods of changes, with digital transformation a priority for any smart organisation in 2016.With the introduction of so many digital technologies and the easy and 24/7 access to internet on mobile phones, digital transformation techniques are playing a huge role in shaping a company’s direction and its economy growth.

Things to Consider While Formulating Customer Satisfaction Policies

Good communication is vital tool for improving the productivity, morale and effectiveness of a business. Yet one form of communication that has been overlooked by almost all businesses at some stage, is the communication between that business and its customers. Customers are the strongest link in the chain of the excellence for a business and it is commonplace for businesses to seek assistance from customer experience consultancies in formulating policies to improve their customer experience.