The Team

Our core team worked together for a number of years prior to PeopleTECH being formed in 2002. They are all highly experienced consultants with strong track records in their respective fields. More importantly, they have managed sales and service operations themselves, so they understand our recommendations must be real world and deliver sustainable change .

Our people are our key asset. Our Consultants and Associates are not only accomplished in their own right, but they work highly effectively together as a team on major assignments.

Mike Hughes - Managing Director

Mike began his career with Thomas Cook where he held a number of positions including IT Director World Wide Financial Services and SVP Operations & Systems for Global Services. He joined BSkyB in 2000 as Managing Director Services during a period of explosive growth. During 2003, Mike founded PeopleTECH to address the gap in the market for an independent, niche Customer Management and business transformation consultancy. Early in 2005 Mike joined Orange / France Telecom as a Director before being promoted to the UK board as VP Services where he built a world class Service and Loyalty Operations, which involved significant off shore / outsourcing programmes. Between 2008 and 2010, Mike was the board executive leading the Orange programme on network sharing which was the pivotal corner stone for the merger between Orange & T-Mobile in the UK. In 2011 he joined [24]7 – Inc. (a Sequoia invested company) as Managing Director European Operations, where he led the market re-positioning / transformation of the company from traditional BPO to become a SaaS / Cloud based Technology company providing; Omni Channel predictive, digital sales and service solutions to Enterprise clients across a broad range of industries.

Mike continues to play an active role in supporting and sometimes leading the PeopleTECH Consulting team on some but not all client assignments.

Mike is a frequent blogger on Omni Channel customer management, Customer Experience management and prediction for sales and service.

Mike has served as a Non-Executive/Advisor to a number of emerging high-tech businesses including Chordiant (Pega Systems), Exony and White Light.

He holds a Diploma in Managing Corporate Resources from IMD, Lausanne, Switzerland.

Mike Hughes

Managing Director

Mike began his career with Thomas Cook where he held a number of positions including IT Di

Kay Grindell

Managing Consultant

Kay has over 25 years consulting experience helping organisations develop their strategic

Maurice Vink

Principal Consultant

After graduating Maurice joined HP, where he quickly moved into leading roles including He

Lee Sandwith

Programme Management and PMO specialist

As a Business Change, Programme Management and PMO specialist, Lee has a proven track reco

Francois Gall

Strategy and Transformation Consultant

With a blue-chip background in strategy and transformation, Francois now focuses on improv

Gail Partridge

Specialist in customer experience

Gail is a highly experienced engagement specialist in customer experience and business tra