As a Business Change, Programme Management and PMO specialist, Lee has a proven track record in the delivery of large scale, complex and strategically important programmes in multiple fields including business transformation, customer management, customer services, continuous improvement, networks, outsourcing and IT.
Lee joined PeopleTECH in 2011 following a successful twelve year career with Orange UK. While at Orange, Lee headed up and delivered one of the UK’s most significant mobile Telco programmes – Orange and T-Mobile’s Network Sharing, the key customer proposition underpinning the formation of the UK’s largest Telco – EE.
After leaving Orange in 2011, Lee moved into a Programme Management and PMO consultancy role with PeopleTECH. During his first assignment, he implemented a bespoke governance model as a result of detailed analysis of Jersey Telecom’s delivery processes and capabilities.
Lee then embarked on a longer-term international assignment with Etisalat UAE, one of the world’s largest Telecoms operators, based in Dubai and Abu Dhabi. His first success was the creation of outsourced customer service centres in Mumbai and Cairo to resolve the challenge of resource shortages inside the UAE.
More recently Lee has been working alongside Etisalat’s Marketing Leadership team with a lead role in establishing and optimising a delivery framework for all Consumer Marketing product and project launches.
Lee holds a first class degree in Environmental Biology from The University of Sunderland.